How To Handle Difficult Staff Members
If you have ever had to manage a difficult staff member, then you know that it can be a challenging task. You need to find a way to get them to comply with your rules and policies, while also keeping them on your team and productive. Here is how to handle difficult staff members in the most effective way possible.
Recognize the Warning Signs
If you have ever had to deal with difficult staff members, you know that it can be a challenge. Here are some tell-tale signs that a staff member may be difficult:
1. They refuse to cooperate or follow directions.
2. They are always asking for more work or more responsibility.
3. They are always talking about themselves instead of helping others.
4. They are always arguing with others or taking advantage of their position.
5. They are constantly coming in late or leaving early without explanation.
6. They make personal attacks against other staff members.
7. They sabotaged other employees’ work or projects.
8. They are constantly making mistakes that have serious consequences.
Determine What to Do If Staff Members Are defiant or Negative
You’ve likely encountered difficult staff members at some point in your career. Here are four tips on how to handle difficult staff members.
1. Establish clear expectations from the start. Explain what is expected of your staff member and make sure they understand what is expected of them in return. If a staff member fails to meet these expectations, take appropriate disciplinary action.
2. Set boundaries with your staff member. It’s important to set boundaries with difficult staff members so they understand the limits of their behavior. If a staff member crosses these boundaries, be firm in your response.
3. Encourage positive behavior from your staff member. If you see positive behavior from a difficult staff member, reward them for their good behavior. This will encourage them to behave in a similar manner in the future.
4. Take steps to resolve the issue calmly and diplomatically. If resolution is not possible through reasonable communication, consider seeking assistance from a supervisor or manager.
Respond Appropriately to Staff Member Behaviors That Are Hostile or Aggressive
When staff members exhibit hostile or aggressive behaviors, it can be difficult to know how to handle the situation. Here are four steps that can help you respond effectively:
1. Listen attentively. It’s important to take the time to listen to what the staff member is saying and why they are behaving this way. This will help you understand their perspective and hopefully lead to a resolution.
2. Respect the staffer’s right to express themselves. No matter how hostile or aggressive the behavior, it’s important to respect the staffer’s right to express themselves in a way that feels comfortable for them. This doesn’t mean that you have to agree with them, but simply acknowledge their point of view.
3. Be calm and impartial. It can be difficult to remain calm when dealing with hostile or aggressive behavior, but it’s essential in order to maintain control of the situation. Be impartial and avoid getting drawn into a confrontation.
4. Take action if necessary. If the staff member’s behavior continues to be disruptive or offensive, it may be necessary to take action such as issuing a warning or reprimanding them.
Prevent Complaints from Escalating
When it comes to dealing with difficult staff members, here are a few tips to help keep complaints from escalating.
1. If a staff member is causing you problems, be direct about how you feel. It’s important to be clear about what you would like them to do differently, and avoid getting angry or defensive. You’ll both be more likely to achieve satisfactory results if the communication is clear and concise.
2. Make sure your expectations are clear from the beginning. If someone joins your team without knowing what they’re supposed to be doing, make sure you have a detailed job description ready and available for them. Help them get up to speed as quickly as possible so that they can start contributing effectively.
3. Don’t wait until things have gotten out of hand before taking action. If a situation is becoming intolerable, take steps immediately to address the issue. Talk to the staff member in question about what’s going on, and let them know that their behavior isn’t acceptable. Be firm but polite, and keep the conversation constructive—you don’t want to create a hostile work environment.
4. Be prepared to give feedback—positive and negative—whenever necessary
Follow Up After Complaints Have Been Made
If you’ve ever had to deal with a difficult staff member, you know that it can be a headache. Here are some tips on how to handle the situation:
1. Make sure you understand what the problem is. If you don’t know exactly what the staffer is complaining about, ask. It’ll help ensure that the issue is properly addressed.
2. Let the staffer know that you understand their concerns and that you will take action to resolve them. It’s important to show that you’re taking the complaint seriously and that you’ll do everything in your power to fix the situation.
3. Don’t back down or give in to the staffer’s demands. Stand your ground and make sure that your intentions are clear. If the staffer doesn’t agree with what you’re doing, they may try to push for more concessions from you. Be firm and refuse to budge until the issue is resolved.
4. Be prepared to talk about the problem further if needed. Sometimes, staffers need someone else to understand their side of things before they’re willing to compromise. Keep an open mind and be willing to listen without judgment.
5. Make sure everyone involved knows how the situation is being handled so